About Open Impact
What is Open Impact?
What is Open Impact?
Who is Open Impact designed for?
Who is Open Impact designed for?
What kinds of initiatives is Open Impact best suited to?
What kinds of initiatives is Open Impact best suited to?
What makes Open Impact different from other collaboration or project management tools?
What makes Open Impact different from other collaboration or project management tools?
Why was Open Impact created?
Why was Open Impact created?
Getting Started
How do I get access to Open Impact?
How do I get access to Open Impact?
How do I update my profile content (Personal account or Organizational account)?
How do I update my profile content (Personal account or Organizational account)?
What's the difference between my personal profile and my organization's profile?
What's the difference between my personal profile and my organization's profile?
- Personal profiles are used to manage your own account, connect with other members, participate in or manage Groups and Projects, complete assigned tasks, and maintain your individual profile.
- Organizational profiles represent an organization or initiative and are typically used to create and manage Groups, Projects, Resources, discussions, and other shared content. Many members work with both a personal profile and one or more organizational profiles, depending on their role.
When should I post from my personal profile versus my organization profile?
When should I post from my personal profile versus my organization profile?
- Post updates, announcements, Resources, and discussions from your organization profile when they represent your organization’s work or perspective.
- Use your personal profile when commenting, participating in discussions, completing tasks, or engaging with the community as an individual. Using the appropriate profile helps keep ownership, permissions, and attribution clear for other platform members.
How do I connect with other people or organizations?
How do I connect with other people or organizations?
I forgot my username or password. How do I recover it?
I forgot my username or password. How do I recover it?
How do I get my profile (or project or group or resource) to display as a pin on the map view?
How do I get my profile (or project or group or resource) to display as a pin on the map view?
How do I join a Group or Project?
How do I join a Group or Project?
Platform Fundamentals
What's the difference between a Group and a Project?
What's the difference between a Group and a Project?
Should I create a Group or a Project first?
Should I create a Group or a Project first?
Can a Group sponsor multiple Projects?
Can a Group sponsor multiple Projects?
Can multiple Groups sponsor the same Project?
Can multiple Groups sponsor the same Project?
Can I create a Group or Project from my personal account?
Can I create a Group or Project from my personal account?
Can someone belong to multiple Groups or Projects?
Can someone belong to multiple Groups or Projects?
What's the difference between a Resource and a File?
What's the difference between a Resource and a File?
What’s the relationship between an attachment and a file?
What’s the relationship between an attachment and a file?
What's the difference between a Dashboard and a Report?
What's the difference between a Dashboard and a Report?
What's the difference between a Form (or Workflow), a Task Template, and a Task?
What's the difference between a Form (or Workflow), a Task Template, and a Task?
Management & Permissions
What can a Project Manager do that a regular collaborator can't?
What can a Project Manager do that a regular collaborator can't?
What can an Organization Manager do?
What can an Organization Manager do?
Why am I not seeing the Project Manager I expect in the dropdown?
Why am I not seeing the Project Manager I expect in the dropdown?
Why am I not seeing the collaborator I want to assign to a Task?
Why am I not seeing the collaborator I want to assign to a Task?
Can I create a discussion from my personal profile?
Can I create a discussion from my personal profile?
How do permissions affect collaboration across organizations?
How do permissions affect collaboration across organizations?
Privacy, Sharing & Data Ownership
Who owns the data and content my organization creates?
Who owns the data and content my organization creates?
Who can see my content?
Who can see my content?
Can I make some content public while keeping everything else private?
Can I make some content public while keeping everything else private?
What’s the difference between setting content as “public,” and choosing to “show in marketplace”?
What’s the difference between setting content as “public,” and choosing to “show in marketplace”?
If I add an attachment to a discussion, post, or task, who can see it?
If I add an attachment to a discussion, post, or task, who can see it?
Can I export or delete my organization’s data?
Can I export or delete my organization’s data?
Is my data secure?
Is my data secure?
Where is my data stored?
Where is my data stored?
Technology & Platform Governance
What technologies power Open Impact?
What technologies power Open Impact?
How does Open Impact use AI?
How does Open Impact use AI?
Can Open Impact integrate with other systems, or provide an API?
Can Open Impact integrate with other systems, or provide an API?
Can I import or export data?
Can I import or export data?
Can Open Impact support public websites or embedded content?
Can Open Impact support public websites or embedded content?
How is Open Impact governed?
How is Open Impact governed?
How are new features and improvements prioritized?
How are new features and improvements prioritized?
Where can I suggest a feature or provide feedback?
Where can I suggest a feature or provide feedback?
Can my organization customize Open Impact?
Can my organization customize Open Impact?
Additionally, we partner with organizations and networks to provide White Label versions of the Open Impact platform, which remain interoperable with our wider network while providing branded, curated spaces and custom configuration. We also partner with regional and sectoral leaders to co-develop custom features to meet specific use cases, while extending that functionality to our wider network. To explore these possibilities, please reach out to [email protected].
Platform Area Specific FAQs
Creating a Project
How do I add or invite collaborators to a project?
How do I add or invite collaborators to a project?
How do I create an invitation link?
How do I create an invitation link?
What features can I use to manage project coordination and/ or communication activities?
What features can I use to manage project coordination and/ or communication activities?
How do I assign managers to a project?
How do I assign managers to a project?
What can a project manager do?
What can a project manager do?
How do managers of a project manage the functions of the project from their personal profile?
How do managers of a project manage the functions of the project from their personal profile?
How do I manage tasks for a project?
How do I manage tasks for a project?
Who can see my project?
Who can see my project?
Can I create a project as an individual instead of an Organization?
Can I create a project as an individual instead of an Organization?
Task Management
How do I view and respond to an assigned task?
How do I view and respond to an assigned task?
How do I use the management tab to assign and manage tasks?
How do I use the management tab to assign and manage tasks?
How do I use management/tasks to manage project workflows?
How do I use management/tasks to manage project workflows?
How do I use project management to deliver a training curriculum or learning program?
How do I use project management to deliver a training curriculum or learning program?
Who can assign or manage tasks on behalf of a project?
Who can assign or manage tasks on behalf of a project?
How do I use swimlanes? How do I use the Gantt chart?
How do I use swimlanes? How do I use the Gantt chart?
Groups
How do I invite collaborators to a group?
How do I invite collaborators to a group?
How do I join a group?
How do I join a group?
What features can I use to manage group activities?
What features can I use to manage group activities?
Can multiple groups sponsor a project?
Can multiple groups sponsor a project?
How do I nest my groups and projects?
How do I nest my groups and projects?
Who can see my group?
Who can see my group?
Can I create a group as an individual instead of an Organization?
Can I create a group as an individual instead of an Organization?
Calendars
Who can I send calendar invitations to?
Who can I send calendar invitations to?
How do I manage attendance of an event using the calendar feature?
How do I manage attendance of an event using the calendar feature?
Do calendar events created in Open Impact sync with other calendars like google, etc.?
Do calendar events created in Open Impact sync with other calendars like google, etc.?
Dashboard Publishing
How do I add a dashboard to a project?
How do I add a dashboard to a project?
How do I connect data to a dashboard
How do I connect data to a dashboard
Resource Publishing
How do I view a resource?
How do I view a resource?
Can I add a Resource as an individual or as an organization?
Can I add a Resource as an individual or as an organization?
How do I publish a Resource?
How do I publish a Resource?
Workflow Publishing
How do I add a customized form to my library?
How do I add a customized form to my library?
What is the difference between a Form, a Template, and a Task?
What is the difference between a Form, a Template, and a Task?
If my template is used across multiple projects, who can see the data?
If my template is used across multiple projects, who can see the data?
Privacy & Visibility
How do I determine who can see a file I have attached?
How do I determine who can see a file I have attached?
How do I determine who can see a resource I am publishing?
How do I determine who can see a resource I am publishing?
How do I determine who can see an Impact Dashboard?
How do I determine who can see an Impact Dashboard?
Files
What’s the relationship between an attachment and a file?
What’s the relationship between an attachment and a file?